Please take a few moments to review the following terms and conditions which have been designed to be in fairness to everyone.  When ordering from Sananda Shop you are agreeing to these terms, conditions, and policies.

Return Policy -

We have very strict quality control, but in the unlikely event that you receive a defective product, notify us within 5 days of receipt of your order and we will pay for the cost of shipping it back to us and gladly replace the item.  You will be given instructions for the return and replacement.  We reserve the right to determine the best shipping method.

For all other returns, there will be a 15% re-stocking fee and the shipping charges will not be refunded.  We will process the return after we receive the product back in brand new and resaleable condition.  You must contact us to arrange the return.  We will not accept returns without prior authorization.  You will be issued an RA code which must accompany your returned item so we may process your refund in a timely manner.

Please advise us if you would prefer an exchange.  Each exchange is handled on a case by case basis and no re-stocking fees apply.

Special order and custom made items may not be returned.  Please see the section above about special order and custom items.

A refused shipment will incur a re-stocking fee of 20% and shipping charges will not be refunded.

All returns must have an RA code to expedite processing of the return or exchange.

Shipping Policies -

Domestic Standard Shipping - Your order will be shipped via Parcel Post for heavy weight items, 1st Class mail or USPS Priority Mail for all others.  Shipments to Alaska, Hawaii, Puerto Rico, and US Virgin Islands will only be sent via Priority Mail.  We reserve the right to select the best shipping method without further cost to you.  Orders are shipped as soon as possible in the order that they are received.  In stock items are shipped within seven days.  Back-orders may delay shipment.  (See section about back-orders.)

When your order ships, you will be sent an email with the Delivery Confirmation number for USPS services.  Please be sure to provide a valid email address so we can provide this service.

Please note:  A Delivery Confirmation Number is not a tracking number.  Some route  information may be provided, however, this may not be available for all packages in the USPS system.  You may see a message, "Electronic Shipping Info Received".  When you receive the email with the number, the package has been shipped.  Delivery time will vary by your location.

Please be sure the shipping address information you provide to us and to PayPal is accurate.  Any package that is returned as undeliverable for any reason will not be re-sent.


International Shipping- International orders are subject to higher shipping charges which will be calculated in the shopping cart.

Your order will be sent to you in one shipment because of the high cost of International shipping.  If an item you ordered is not immediately available, we will hold the package until we can provide the complete order.

Any customs or duty fees are the responsibility of the customer.

Your package will be shipped via International Priority Mail which usually takes between 6-10 business days to arrive in your country after shipment from us.  Additionally, the package may be delayed by customs upon arrival.  Your email address and telephone number are provided to customs with your package so customs in your country may contact you if any fees are due.

Back Orders -

Back orders do occur!  We offer very beautiful and unusual products.  Due to the specialized nature of our jewelry and gift items, occassionally our suppliers are delayed with their shipments to us.  Most of the items are cultural or ethnic in origin and arrive from overseas causing the delay.  We try to keep as much as possible in stock at all times, and if not immediately available it is usually a short wait.  If an item is going to be back ordered for an extended period of time, you will be notified and offered an opportunity to substitute an item or cancel that portion of your order.

We will ship back ordered items seperately from other items in your order, without further cost to you, as soon as they arrive.  (Does not apply to International orders.)

Special Orders & Custom Items -

Custom embroidered clothing, dichroic pendants, setting of optional gemstones in jewelry, or gold jewelry that is cast when ordered will require extra time for delivery due to special handling and production.  In order to provide this service, we rely on our professionals to produce these unique items.

All special order items may not be cancelled or changed once ordered.

Approximate additional time to produce these items is listed below.  These estimates do not include shipping time.

Custom embroidered clothing - 2 weeks
Dichroic Pendants - 1-2 weeks
Setting of optional gemstones - 1 week
Gold jewelry - 6-8 weeks

Fair Trade & Cottage Industries -

We support fair and ethical trade practices in the production of the jewelry and gifts we offer.  Our suppliers have arrangements with many small businesses to provide their products produced by artisans, based on the Gandhian concept of cottage industry, fair trade, and ethical trade.

Privacy Policy -

Your Email Address and Personal Information - Under no circumstances will we share your personal information with any third party for the purposes of marketing or email distribution.  Your email address and personal information will not be sold, rented or leased to third parties.

Email may be sent to inform you of news or offers by us that may be of interest.

Information that is gathered from visitors - In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies will be used to remember visitor preferences when interacting with the website, for example, this is how the shopping cart remains your own when adding items to it.

When registration is required, the visitor's email and a username will be stored on the server.

Cookies - Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

This page explains how we handle your order and gives you the general information needed about package delivery, payment details, your information security, returns, and company policies.

Ordering from Sananda Shop -

Payment - All orders at Sananda Shop are placed online.  Your credit card/debit card information is not collected by us and you will never be asked for this very personal information.  Our payment processor is PayPal which employs the very highest degree of internet security so you can rest assured your delicate information is safe.  Your online payment with PayPal does not require a membership.  MasterCard, Visa, Discover Card, American Express, and E-Checks are accepted.  Shop with confidence!

Shopping Cart -

Your shopping cart contents will be available to you even if you leave our site and come back later, saving you time by not losing what you've added.

Upon check out, you will be asked if you would like to sign up for the special features the cart offers.  If you decide you would like to do this, your billing and shipping addresses will saved for the next time you order.  In addition, you will be able to review the details of previous orders.   Your information will be password protected and for your convenience only.  This service is optional and not required for order placement.

Notifications -

We will email you each step of the order process so you know exactly what is happening with your order including your shipped package number.